Competitive Advantage Employee Experience Exceptional Customer Service Wait Times 
InMoment XI
FEBRUARY 8, 2024
By optimizing your contact center, you can significantly reduce the number of pain points your customers experience at different points in the customer journey. By reducing the idle in your case management , you’ll notice faster issue resolution times and a more agile contact center.
Playvox
JANUARY 25, 2024
Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. This results in long wait times and abandoned conversations. It’s well established that exceptional employee engagement produces extraordinary customer experiences.
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