Competitive Advantage Customer Expectations Touchpoint Virtual Agent 
SaleMove
FEBRUARY 19, 2021
Whether they text a question at 2 pm or ask via online chat at 2 am, customers expect knowledgeable service whenever they need it. Companies that meet expectations and deliver the best customer experience gain a competitive advantage. This is both a challenge and also an opportunity.
CSM Magazine
JUNE 12, 2020
Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. This interconnectivity enables us to analyze the customer’s perceptions of value through a holistic lens. Increasing Role of Technology in Customer Service.
SaleMove
FEBRUARY 19, 2021
Whether they text a question at 2 pm or ask via online chat at 2 am, customers expect knowledgeable service whenever they need it. Companies that meet expectations and deliver the best customer experience gain a competitive advantage. This is both a challenge and also an opportunity.
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