Hyper Efficiency: The Next Frontier in Contact Center Operations Management
NobelBiz
APRIL 18, 2023
This can provide valuable insights into areas for improvement and potential competitive advantages. According to a Gartner report, AI-driven automation can reduce call volumes by up to 70%, allowing agents to concentrate on high-value interactions. You can learn more about call center gamification in this workshop episode.
52 
Let's personalize your content