Company, Customer Journeys and Customer Philosophy

Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

JUNE 21, 2018

While this wise quote may have come from the unlikely lips of Drake (award-winning hip-hop artist for the uninitiated), it couldn’t more accurately describe the importance of Customer Success (CS). In fact, it’s also a solid place to start answering the question of what is customer journey mapping.

Customer Journeys

Customer Journeys Customer Philosophy Exercises Customer Retention

Dialogue on CRM, Customer Experience, and Customer-Centricity

Maz Iqbal

MARCH 18, 2018

On CX – voice of the customer, journey mapping etc. In the name of customer-centricity – whatever that means. Colleague: Which big company, as in the kind of company … Continue reading "Dialogue on CRM, Customer Experience, and Customer-Centricity". Me: Seems that way.

Customer Centricity

Customer Centricity CRM Customer Journeys Customer Experience

Customer Experience Update

Customer Journey Mapping: It?s Not Just About the Destination

Dialogue on CRM, Customer Experience, and Customer-Centricity

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