Company, Customer Change and Customer Voice - Customer Experience Update

8 Steps to Help De-clutter and Re-think Your Customer Listening

Customer Bliss

APRIL 27, 2018

I’ve put together 8 actions that I use with my clients to clarify what a one-company listening path could look like. These actions also help you and how they should efficiently use the customer listening information they gather, to avoid clutter in the future. 8 Steps to De-Clutter Your Customer Listening Data.

Effort Score

Effort Score Survey Customer Journeys Social Media

Bringing Your #VoC Program up to 2020 Standards

CX Journey

SEPTEMBER 27, 2017

Yes, even customer listening programs become stale and must be updated. You've made changes to the experience that you want to measure and track; there are emerging trends in the industry and with customer needs; customers change, and new customers come into the fold; and you're offering new products and services.

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Survey Social Media Feedback Trends

Customer Experience Update

8 Steps to Help De-clutter and Re-think Your Customer Listening

Bringing Your #VoC Program up to 2020 Standards

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