Communication, First Call Resolution, Omni-Channel and White Paper

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

FEBRUARY 13, 2024

Our IVR systems are part of a broader omnichannel strategy, recognizing that today’s customers move fluidly between channels. This approach allows customers to receive consistent service whether they’re interacting via voice, chat, email, or any other channel, with IVR playing a crucial role in this seamless experience.

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Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew

NICE inContact

NOVEMBER 9, 2018

Strive to have your Average Speed to Answer under 10 seconds and your First Call Resolution (FCR) at around 70%. More and more communication is now occurring over email, web chat, SMS and text messaging than ever before. Does your contact center support these communications channels?

Contact Center

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Customer Experience Update

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew

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