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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeanne Bliss, Founder and CEO at Customer Bliss.

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The ultimate NRF 2021 recap

Talkdesk

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Marvin Ellison, president and CEO of Lowe’s , spoke with NRF president and CEO Matthew Shay about how retailers need agile e-commerce platforms and supporting technology that are strong and stable.