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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. We bring mutual customer success.

article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. We bring mutual customer success.