Team HGS

AUGUST 22, 2017

Yes, we are finally nearing the tipping point. Q2: What would you suggest as the first step in integrating bots into our customer service strategy? Lauren: Step number one always should be, analyze your top contact drivers. Q1: Do any of your clients have more digital interaction than voice today?

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130