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What is call center technology?

ViiBE Blog

Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. ViiBE’s technology has recently expanded the scope of a call center to remote visual inspection following travel and social distancing restrictions.

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The best contact center software for your needs

ViiBE Blog

Like a call center, a contact center may use interactive voice response for the opening menu. Today, contact centers give customers more options than simply calling a phone number. 5 essential contact center technologies. The benefits of cloud-based contact center solutions.