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Remove Chatbots Remove Net Promoter Score Remove Virtual Call Center Related Topics
Call Center Experience Contact Center Software First Call Resolution Call Recording Average Handle Time Omni-Channel Customer Service Representative CRM Customer Relationship Management Wait Times More Related Topics >
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What is call center technology?

ViiBE Blog

MAY 13, 2021

These centers communicate with customers exclusively by making and receiving telephone calls. The software running these centers can vary, but important metrics are Average Handling Time , First Call Resolution Rate, and Net Promoter Score. Contact Center. Virtual Call Center.

Call Center 52
Call Center Technology Virtual Call Center Contact Center 52
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The best contact center software for your needs

ViiBE Blog

AUGUST 11, 2021

Like a call center, a contact center may use interactive voice response for the opening menu. Today, contact centers give customers more options than simply calling a phone number. 5 essential contact center technologies. The benefits of cloud-based contact center solutions.

Contact Center Software 52
Contact Center Software Contact Center Software Call Center 52
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