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What is call center technology?

ViiBE Blog

MAY 13, 2021

Some contact centers integrate co-browsing as a pre-sales support function. Other contact centers are now implementing AI chatbots to handle initial contact with customers, passing the conversation to a human customer agent when necessary. Virtual Call Center. How to use call center technology effectively?

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

JULY 29, 2021

Luzuriaga further states, “The chatbot is at the bottom of the rung.” Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. Call Center Agent Monitoring. We can use AI to monitor client calls in real-time.

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