Remove Chatbots Remove Customer Relationship Management Remove Multi-Channel Remove Sports
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Intelligent Automation in Call Centers: A Paradigm Shift in Customer Service Excellence

NobelBiz

Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently.

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How to Build Client Relationships Digitally: 14 Pro Tips

Totango

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. Live chat and chatbot conversations.

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