Lumoa
FEBRUARY 9, 2023
software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.
Lumoa
MARCH 20, 2018
sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? Do you love CEM as much as we do? upselling to the most loyal customers) Process changes (e.g.
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Lumoa
MARCH 20, 2018
sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? Do you love CEM as much as we do? upselling to the most loyal customers) Process changes (e.g.
SuiteCX
MARCH 31, 2015
CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Click here to view SlideShare. Governance in Customer Journey Mapping.
SurveySparrow
JULY 31, 2023
It’s like having a roadmap that guides your analytics journey. #2 Net Promoter Score (NPS) NPS measures customer loyalty and likelihood of recommending a brand to others. NPS provides insights into customer advocacy and helps identify brand promoters and potential areas for improvement.
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