CEM, Gamification and Social Media - Customer Experience Update

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification

Gamification Loyalty Programs Loyalty Consumers

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

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Net Promoter Score Customer Journeys Customer Experience Omni-Channel

Customer Experience Update

Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

A to Z Guide to Customer Experience Definitions and Terms (Updated)

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