Remove CEM Remove Effort Score Remove Lifetime Customer Remove User Experience
article thumbnail

Customer Experience (CX): Frequently Asked Questions

SmartKarrot

Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. What is the difference between customer experience (CX) and user experience (UX)? CX Metrics are the KPIs used by a company to track customer feedback.