NobelBiz

FEBRUARY 13, 2024

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. Software solutions offer a world of features that cater to various aspects of call center operations. These features range from managing calls to analyzing customer data.

Call Center 59

Call Center Self Service Software Contact Center 59

Avaya

JANUARY 26, 2018

If not, you’ll need to deploy a workforce optimization (WFO) solution to demonstrate that policies, procedures and management oversight of the new recording and monitoring rules are in place. Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction.

Financial 51

Financial Contact Center Call Recording Communication 51

Avaya

JANUARY 29, 2019

After all, customer experience in its simplest definition is measured in the relationship customers have with a brand. Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management.

Engagement 67

Engagement Customer Experience Contact Center e-support 67