Call Recording Customer Service Customer Service Strategies Multi-Channel 
ProProfs Chat
JANUARY 29, 2020
Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience. But, why is that so, and what exactly is multi-channel customer service?
NobelBiz
APRIL 27, 2021
Coveted loyalty Contrary to triggered or endured loyalty, the sought loyalty is gained from consumers by implementing different consumer-oriented actions and relevant customer service techniques. Behavioral loyalty This form of loyalty derives from the consumer’s or customer’s behaviors or attitudes toward a brand or a business.
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