Call Recording Customer Service Strategies Effort Score Wait Times 
NobelBiz
APRIL 27, 2021
KPIs to measure consumer loyalty Customer loyalty KPIs must provide more generic metrics of satisfaction in addition to performance issues specific to the call center. By providing a satisfaction questionnaire to consumers at the conclusion of the call, you can easily assess the company’s NPS. What exactly are they?
ProProfs Chat
JANUARY 29, 2020
Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? The current digitally dominant world has reduced the wait time to seconds , and no one wants to resort to old school methods of communicating with their favorite brands. Review Chat Logs, Emails & Call Recordings.
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