Call Recording Customer Connectedness Customers Strategy 
CSM Magazine
JUNE 24, 2021
We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. At the same time, they share a unique opportunity to raise the profile of their customer service team or contact centre. Aspire to connectedness for a winning CX strategy. Here are 3 top tips: 1.
CSM Magazine
JUNE 3, 2021
Ross Daniels at Calabrio outlines the obstacles and how to tackle them using 3 winning strategies for connecting staff and customers. In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. We then discovered how everyone gains, from employees to customers.
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