Call Recording Contact Center Software First Call Resolution Tips 
NobelBiz
FEBRUARY 2, 2021
Here are some tips for effective monitoring of your new agents’ quality during the pandemic: 1. Call Recording One of the cornerstones of contact center quality is call recording. This will allow you to evaluate all missed calls, average waiting times, and abandoned calls by your new agents.
Talkdesk
JUNE 21, 2019
Check out our full list of over 50 contact center software integrations. Agents can be trained to complete some of their wrap-up work during the call, but care should be taken that they don’t get distracted from customer needs. Check out our recent blog on 15 Effective Tips for Training Call Center Agents.
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