Interactions

APRIL 14, 2021

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines. And that’s why I want to share my insights with you today. 2) Empathy.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines. And that’s why I want to share my insights with you today. 2) Empathy.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

Uniphore

OCTOBER 21, 2021

This merger adds a new level of best-in-class automation to real-time agent-assisted interactions, and a superior agent performance and customer experience. Availability of both attended and unattended RPA increases agent efficiencies with knowledge base integration during in-call with customers to improve accuracies and productivity.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189