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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 22, 2023

Furthermore, the advent of IA technologies currently provides solutions that ease qualifying and resolution work by recommending categories and solutions. First Call Resolution ( FCR) First Call Resolution is a KPI that evaluates the percentage of issues addressed on the first phone conversation.

Abandon Rate 52
Abandon Rate Average Handle Time Contact Center Call Center 52
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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 15, 2023

Furthermore, the advent of IA technologies currently provides solutions that ease qualifying and resolution work by recommending categories and solutions. First Call Resolution ( FCR) First Call Resolution is a KPI that evaluates the percentage of issues addressed on the first phone conversation.

Abandon Rate 52
Abandon Rate Average Handle Time Contact Center Call Center 52
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