Top 5 Conversational Automation Considerations for Healthcare CX Providers
Uniphore
JANUARY 21, 2022
According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 The same survey revealed that 34 percent of patients with the freedom to choose their own plans said they would switch based on a bad experience. And patient satisfaction counts. out of 100. That’s a serious improvement.
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