Call Flow, Customer Satisfaction, Interaction and Virtual Agent

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. We then present the solution architecture, highlight its main components, and describe the customer journey from interacting with Amazon Lex to escalation to an agent.

Self Service

Self Service Contact Center Virtual Agent Chatbots

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent

Virtual Agent Call Flow Self Service Contact Center

Customer Experience Update

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

Webinars

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