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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

AI can free your agents to focus on complex customer issues and provide personalized service. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. The provider also collected feedback from customers through post-interaction surveys and focus groups.

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Strategy Contact Center Average Handle Time First Call Resolution 52
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