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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

JANUARY 21, 2022

Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). Connect with one of our experts today. And patient satisfaction counts. out of 100. That’s a serious improvement.

Healthcare 147
Healthcare Net Promoter Score Call Flow Self Service 147
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Call Center optimization: Tools and best practices to increase performance

NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Key Performance Indicators (KPIs) provide valuable insights.

Call Center 104
Call Center Tools Contact Center Net Promoter Score 104
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