West Monroe

JULY 27, 2017

Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing. Amazon Connect is changing the traditional contact center setup. The post What Does Amazon Connect Mean for the Contact Center?

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49

AWS Machine Learning

SEPTEMBER 29, 2022

In the post Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud , we introduced Amazon Lex support on the Genesys Cloud platform and outlined the process of activating the integration. Export the Genesys call flow from the QnABot Content Designer.

Virtual Agent 68

Virtual Agent Call Flow Self Service Contact Center 68

Uniphore

OCTOBER 21, 2021

This empowers contact center agents to deliver highly effective, personalized and empathetic interactions. Digital transformation is key to contact centers providing the ultimate modern day customer service experience and how conversations are handled during the entire customer journey — pre, during and post interaction.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189