Call Center Customer Centricity First Call Resolution Infographics 
Clarabridge
AUGUST 15, 2017
This is important, as it means all your customer interaction data is in one place, ready for analysis across the business as a whole. Minimize or eliminate manual call disposition and avoid the expensive post-call work. Use customer data to uncover all topics, so you have more insights to make changes.
Verint
SEPTEMBER 29, 2017
Senior executives ‘walk the walk’ in firms that are truly customer-centric. Senior executive buy-in is high on the list of ingredients for successful customer experience (CX) programs. The next big question is how do you keep it going along the journey to build and maintain a customer-centric culture.
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