Brad Cleveland Blog

MARCH 26, 2014

“Consumers have already decided for us: If you want to connect with them, mobile is the way.” As mobile soars, mobile-based surveys are taking flight, optimized for preferred channels, smartphone (small) screens, and succinct question sets. That’s how Forrester analyst Roxana Strohmenger puts it, and I agree.

Survey 20

Survey Consumers Feedback Connections 20

Brad Cleveland Blog

MARCH 26, 2014

“Consumers have already decided for us: If you want to connect with them, mobile is the way.” As mobile soars, mobile-based surveys are taking flight, optimized for preferred channels, smartphone (small) screens, and succinct question sets. That’s how Forrester analyst Roxana Strohmenger puts it, and I agree.

Survey 20

Survey Consumers Feedback Connections 20

GetFeedback

MAY 9, 2018

Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. Optimize your website for mobile.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170