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How Would You Rate Your Experience? A Primer on Transactional Surveys

InMoment XI

JUNE 7, 2022

Using Transactional Surveys in the Call Center. I’ve also seen them be useful for evaluating call center experiences. Customers keep a company going—it literally pays to listen to them. Transactional surveys are a great way for customers to gauge purchases, but their utility extends far beyond the point of sale.

Survey 491
Survey Call Center Touchpoint Call Center Experience 491
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How Would You Rate Your Experience? A Primer on Transactional Surveys

inmoment

OCTOBER 29, 2019

I’ve also seen them be useful for evaluating call center experiences. Companies can implement just about any question at just about any website touchpoint, making it simple to quickly collect feedback about website language, page click orders, and a host of other user experience elements.

Survey 40
Survey Touchpoint Call Center Call Center Experience 40
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