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What is CRM integration and why is it useful?

ViiBE Blog

Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. How CRM integrations strengthen your call center. But how does CRM integration work and how useful can it be for your business?

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What Are The Benefits Of CCaaS For Businesses?

NobelBiz

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?