Call Center Solutions Interaction Knowledge Base Virtual Call Center 
ViiBE Blog
APRIL 26, 2021
Your training should focus on service recovery , which is the strategy of turning a customer service failure into a successful interaction. Implement a centralized knowledge base. Knowledgeable employees are a critical resource for any company, but all too often, their knowledge leaves with them.
ViiBE Blog
AUGUST 2, 2021
Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Share on whatsapp. Share on email. It can thus benefit you and your business in many different ways such as: 1.1.
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