Streamline the Customer Journey for a Better Mobile-First Customer Experience
UJET
JUNE 25, 2021
Public switched telephone network (PSTN)caller wait time dropped to less than one minute , and PSTN call abandonment fell a solid 8%. Eliminate Channel Switching By Blending Channels. And, by doing so, everything from text messages to virtual agents and voice synergize, ensuring that experience is branded and consistent as well.
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