InMoment XI

OCTOBER 19, 2023

The Most Important Features to Look for in a Contact Center Solution When considering contact center solutions, it’s crucial to evaluate the features they offer. What are the Best Call Center Solutions? Remember, the “best” solution depends on your unique needs.

Contact Center 364

Contact Center Customer Service Omni-Channel Call Center Solutions 364

NobelBiz

JANUARY 16, 2024

According to Forbes “call center metrics are a vital source of truth when it comes to finding answers to important questions such as “Are your customers happy?”, “Are you providing better support and service than your competitors?”, and “Do you have the right people and technology in the right places?”

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? How to Evaluate your contact center solution Income?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52