Call Center Experience Exercises Feedback Metrics 
Maru Group
JUNE 11, 2019
Focus that would allow for an almost myopic, but manageable view of the data to be able to refine how it is collected, define it in clear terms and then tie it to customer feedback data to provide a more holistic picture of the business. The key metrics are being captured, but incorrectly defined. Step 3: Validate Your Data.
Maru Group
JUNE 11, 2019
Focus that would allow for an almost myopic, but manageable view of the data to be able to refine how it is collected, define it in clear terms and then tie it to customer feedback data to provide a more holistic picture of the business. The key metrics are being captured, but incorrectly defined. Step 3: Validate Your Data.
Magellan Solutions
JULY 30, 2021
Though shrinkage is not a performance metric , managers sometimes use it to determine if the overall customer satisfaction can be improved. Calculating shrinkage also helps managers decide the required number of agents to handle incoming/outgoing calls. Often, controllable elements refer to employee development exercises.
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