Beyond Philosophy

MAY 8, 2019

Now, when I say value, I’m talking about which emotions make people spend more money, and make people give you better Net Promoter Scores. These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). It’s as simple as that.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Magellan Solutions

MARCH 14, 2023

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. This will lead to a consistent experience. We then contradict those of greatest importance and go against organizational culture.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

AUGUST 4, 2021

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . This will lead to a consistent experience. We then contradict those of greatest importance and go against organizational culture. Absenteeism.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52