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Essential Pain Points in Call Center Management – Part 2

NobelBiz

Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection.

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Call Center Workforce Management

NobelBiz

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes. fixing errors).