Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas
AWS Machine Learning
DECEMBER 21, 2023
To use generative AI-powered chatbots, the user first needs to provide a prompt, which is an instruction to tell the model what you intend to do. With SageMaker Canvas generative AI, contact center analysts save time in the creation of call scripts, and are able to quickly try new prompts to tweak the scripts creation.
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