Call Center Experience Call Center Solutions Measurement Sales 
Magellan Solutions
JULY 30, 2021
The manager needs to explore ways to reduce call center shrinkage if the shrinkage percentage exceeds 35%. Hence, they need to measure and monitor on a regular basis. The strategy must focus on implementing a dozen of the commonly used best practices for reducing shrinkage of inhouse call center in the Philippines.
NobelBiz
OCTOBER 30, 2020
But having the right tools, caring for your customers, and empowering your agents is what you need to do to improve call center customer service and stay relevant in today’s customer-centered market. To learn more, though, the customer service team in your call center should hear about your customers more intimately.
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