Call Center Experience Call Center Solutions Customer Service Resources 
Magellan Solutions
FEBRUARY 26, 2024
Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It has led call centers to explore the benefits of AI.
Magellan Solutions
JULY 30, 2021
Shrinkage is the element that takes your customer service agents away from being productive and serving their customers right. . The strategy must focus on implementing a dozen of the commonly used best practices for reducing shrinkage of inhouse call center in the Philippines. Measure Shrinkage Rate Continuously.
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