Brands Customer Relationship Management Mobile Customer Service Self Service 
Natalie Petouhof
FEBRUARY 2, 2016
Of the 284 million users who actively sought help in-app, only seven percent proceeded to file a support ticket after utilizing a specific self-service FAQ provided in-app, thus proving the efficacy of proactive in-app support. Just as other technology is evolving, so too is CRM and customer support.
Comm100
FEBRUARY 6, 2018
Business Seeks PR Software to Monitor Brand Across All Media. Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers.
Expert insights. Personalized for you.
40 
Let's personalize your content