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5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. My Comment: Here is a great testimonial to the combination of a great customer experience and product.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. Work to keep your existing customers and impress new ones so they will come back.