Brands Customer Confidence Customer Satisfaction Exceptional Customer Service 
CSM Magazine
JUNE 19, 2023
In today’s competitive business landscape, exceptional customer service can make all the difference between success and failure. One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable.
CSM Magazine
NOVEMBER 3, 2020
However, several months on and customers are still left holding on the line for answers to basic enquiries and are expected to endure ‘longer than average’ delivery times for goods and services during these ‘unprecedented times’. There is only so much slack customers are willing to give and their patience is wearing thin.
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