Brand Values Feedback Voice of Customer Wait Times 
GetFeedback
MAY 9, 2019
What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. We’re not being cheesy here.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.
Russel Lolacher
JUNE 15, 2021
The customer calls it “shopping elsewhere.”. You call it processing time. The customer sees it as wait time. Sharing the same vocabulary with your #customer puts you on the path to a more customer-centric culture. "Your feedback is more important than ever." Try it and see. #cx
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