Brand Values Definition Loyalty Voice of Customer 
Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.
Lumoa
MARCH 20, 2018
From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management.
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GetFeedback
MAY 9, 2019
We’ll go into more detail below as to why, but for now, here is our definition: Great customer experience means meeting or exceeding the expectations of your customer during all interactions with your company. Yes, you can steal that definition. Why is customer experience important? We won’t mind. .
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer experience has been a popular business topic for the last couple of years and experts are still discussing of what customer experience truly is. Do you love CEM as much as we do? Wondering which metric to choose?
ijgolding
JUNE 9, 2015
Although many do not have the positional authority to drive change, their practical delivery of a variety of core competencies aligns nicely with the Wikipedia definition. So when it comes to Customer Experience, the big question is – are YOU a transformational leader? COMPETENCY 3 – VOC, Customer Insight and understanding.
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