GetFeedback

MAY 9, 2019

Our industry had done a fairly poor job explaining this new space. What is customer experience? They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. And your programs and processes should reinforce customer connectedness. We want to fix that.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Compare your score to industry standards (by region, country, industry). Consumers are asking for personalized experiences.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Calculate the perfect score for your company.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Calculate the perfect score for your company.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160