Brand Values Comparison Customer Experience Design Customer Satisfaction 
Lumoa
FEBRUARY 9, 2023
But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?
Stella Connect
JANUARY 4, 2022
In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
APRIL 17, 2018
Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. Emphasize hands-on learning.
Stella Connect
APRIL 17, 2018
Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. Emphasize hands-on learning.
Expert insights. Personalized for you.
445 
Let's personalize your content