Brand Values CEM Effort Score Video 
Lumoa
FEBRUARY 9, 2023
Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Purposeful Leadership: Leaders operate consistently with a clear set of values. Employee Engagement: Employees are aligned with the goals of the organization.
Lumoa
MARCH 20, 2018
Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? Check the video below from UX Mastery to understand the basics of customer journey mapping.
Lumoa
MARCH 20, 2018
Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do? Check the video below from UX Mastery to understand the basics of customer journey mapping.
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