Brand Values CEM Culture NPS 
Lumoa
FEBRUARY 9, 2023
Why is NPS ® going up or down? Customer-Centricity Customer centricity refers to customer-oriented culture in the company. Build CX into the culture: build long-lasting principles oriented on customer success. Purposeful Leadership: Leaders operate consistently with a clear set of values.
Lumoa
MARCH 20, 2018
Why is NPS ® going up or down? Customer Centricity Customer centricity refers to customer-oriented culture in the company. Build CX into the culture : build a long-lasting principles oriented on customer success. Purposeful Leadership: Leaders operate consistently with a clear set of values.
Lumoa
MARCH 20, 2018
Why is NPS ® going up or down? Customer Centricity Customer centricity refers to customer-oriented culture in the company. Build CX into the culture : build a long-lasting principles oriented on customer success. Purposeful Leadership: Leaders operate consistently with a clear set of values.
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